SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice raincoat for my dog
Пластик мягкий, плотный.Выполнен качественно. Интересно,сколько прослужит?
Everything corresponds, I recommend!
For my 3,5 kg yorksire bitch I took her size L and she looks perfect the only punch is that she has no hole so she can put the leash on her vest.
All right. Seller recommended. Seriousness throughout the process. Thank you very much.
I bought a size too small but will give it to a friend with a smaller dog. the quality is good
for miniature schnauzer 7 kg , large is enough. i took extra large and its a little big. but still the product is very good, and the delivery was really fast. thank u so much. i love it.
Отличный дождевик, пришел за 10 дней, соответсвует описанию
Complies with the description. Very practical, on the hairs, or in larger size, on a sweater for example, possible because very practical, adjustable pressures.
Very beautiful and strong Cape on a dog, I advise the producer.
very fast and very nice
Fast delivery to Belarus! Quality is good
It's soft touch, not rigid. To the naked eye looks of quality. Well finished seams and size is correct. Took about 3 weeks to Spain
I havent tested it out yet but looks good for the price. My puppy will outgrow anything I buy her so this will be perfect
Посылка пришла в Москву за три недели. Упаковка качественная, товар в целости и сохранности. Все так, как на фотографии. Заказан был размер XL на собачку весом 4800, длина спинки 38 см. Плащ подошёл хорошо, все тело будет закрыто от дождя. Удобная перепонка на животе, можно регулировать. А вот капюшон очень большой, придется переделать. Кнопки крепкие, но когда надо расстегнуть, тянется и пленка. Как-то поаккуратнее следует расстёгивать. Продавца рекомендую, никаких нареканий нет.
Perfect and easy to put on
Coat elegant
The parcel came in 16 days, just for the rainy season. I ordered two XL raincoats on the French 10 months weighing 8.5 kg, and m on a mini chip weighing 2,6 kg. But the back will be dry. The only negative of the glue is thin, when you untie the buttons, you can tear it off, you need to carefully. I was satisfied with the order, thank you to the store. I advise you to order.
плотный, удобный. брала размер с запасом, чтобы был по свободней.
Perfecto
A good, cute raincoat, the size approached
All right, the size fits perfectly. You have to wear it with collar, not harness, because it has the belt hole at neck height
Thank you very much I received my package
On Spitz 6 kg, it's normal, if the size is smaller, it would not be fastened in the stomach. The raincoat itself is very good quality, super washes are glued like silicone, the only not very good buttons but not critical. And it's bad that there is no cutout for the leash, but you can think of something! Thank you, I recommend!!
very nice, good size for Maltese dog, we are happy