SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Happy both with product and store. But the cat ignored the toy.
10.06.21 ordered. Got 15.07.21. I did not communicate with the store. Sent immediately after payment. Works. It's whole. On Kote did not check but I think I like it. The toy is already with the charge. The complete set is all.
Good purchase excellent store
This is not electronic, just a tree
Cool thing, we need to see how the cat will react to it now. Delivery fast
A good toy, but a little too big for a cat. And so everything is wonderful, everything is like in the description.
Very good quality! The only problem is is that my cat is scared of it
Пришло быстро,все как на фото.Коты очень довольны.Качество.
Nice little ball for my little cats to chase. They like it a bunch. Seller sent out the balls quickly. Thank you.
Cool. The cat is afraid, runs away from the included. In principle, I needed him to move more, so he runs away or catch up with no difference) the ball is cool, I like it. I came in a navel and a box, it's easy to bite. There is a guide to use, but without it everything is clear.
It's a big toy. The cat, curious to all toys, played very little.
Esta muy bien, la única pena es que no dura mucho la batería, pero bueno. esta muy bien
Cool toy! It's already loaded. Cat in shock) the toy moves chaotically: Stops, changes the trajectory, good size-can not get under the sofa and cabinet.
The kitten liked the toy. I did not communicate with the store.
Electronic ball that meets what it promises, but my cat being still a puppy scares him by the time he sees it, we'll see how about when he's older.
Led 24 calendar days to be delivered in Maringa-PR Not taxed. Product as described, have 3 cats, one of the Cats did not give attention to the ball found through large almost 7 centimeters tall. Will see if others 2 cats are interested in ball.
Great toy. The cat has not yet realized what it is and just goes after it and sniffs. But the ball is cool. It rolls into all possible corners of the House and rolls out of there.
My dog loves this toy very much. For several months he plays until he breaks. I order it several times already. Zarchdki enough for a long time
The cat is interested in this toy only in one single case, when the ball rests on the wall and begins to fight into it. While the ball is rolling, the cat does not care about it. And so good quality
trop bien au début il était méfiant mais après il joue bien arrive très rapidement Merci
Mega fast delivery. Cat finds the super cute Works well on tiles, laagpolig carpet and garden. Only not on plush carpet.
Fast delivery, the ball cats like, play, catch up. Rides for a long time from the charge
It's very good and works very funny although the Cats aren't very convincing but at the time.
Great but two cats enjoy with
пришло быстро, качество хорошее. кошка сначала знакомилась, сейчас с удовольствием играет.