SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lounger Super!!! Thank you to the store for the gift! I recommend the seller!!!
Thank you very much to the store the order came in the specified time. Everything corresponds to the declared qualities and color, and size.
Очень красивая и качественная кровать, собака довольна.
Mattress is excellent, soft. I liked the dog. We are happy with the purchase. In the parcel along with the mattress was a toy for the dog. Very nice. Thank you very much to the store. The goods were packed perfectly. The parcel came quickly. Definitely recommend.
Large bed light cozy הכלבות (2) really all perv winner though having another couple of beds
perfecta.
Dogs are satisfied, delivery is fast
Thank you very much, wonderful thing! The mistress is loved at once. Special thanks for the gift.
This one still has to arrive. Didnt came with big one but eventually store sent it. I assume quality will be like big one so thats why 5 stars.
Very comfortable
More than extremely soft! I recommend it. It is lovely!
Good quality and soft bed, but only the dog ignored it
All super good. I love it.
Very high quality bed. Soft, With massage effect. As a gift put a toy. For the fox terrier, the size approached perfectly.
Excellent!
Товар хороший, качественный)))) спасибо продавцу за подарок))) собакен доволен )))))
Beautiful carpet for the dog, arrived quickly well packaged. All my thanks for the toy that accompanied him. This gift is a very pleasant surprise. Everything is in accordance with the description.
tres bonne qualité. conforme a la description.Mon chien adore. Acheté pour un labrador. Je recommande vivement.
Fantástico
received quickly and good quality
Pretty good quality, for what is usually received by AliExpress. Happy with the purchase.!
Доставка быстрая, лежанка очень хорошая, нашему Бигюше очень понравилось. Цвет соответствует описанию, качество хорошее, надеюсь прослужит долго. Продавцу огромное спасибо за подарочек, собакен теперь всех заставляет играть с ним)
I love it, very soft and the detail of the toy very good, very fast delivery
I ordered two from Japan. Arrived in 10 days. I have ordered from AliExpress about 60 times, and HOOPET is the only one that arrives in about 10 days each time. It is very fast and helpful. Thank you. I bought this to put in a circle for my 30kg Labrador Retriever. It's an Iris Oyama pet circle with the part number PWSR-1280H. I looked for it on amazon, Rakuten, and AliExpress in Japan, but I couldn't find the right size. The price was too high and it was hard to buy, but this product is just right in both price and size. When it arrived and I unpacked it, it spread out nicely and didn't look crushed. I put a cotton comforter cover over it to prevent hair loss, and he seemed to really like it and slept comfortably. It would be great if it were just a little thicker and had more cushioning, but considering the price, it's good enough. Thanks for a good product.
My pet loved it. Very soft and comfortable and also came with a little gift he's super happy with. Thanks