SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received my order today, quick delivery, just 18 days. Material is like a proper raincoat material. Fits my dog perfectly. The only thing when you will order it, order 1 size bigger then you have have written in the measurements, and then it will be perfect. My dog is xl size by measurements here, but I took xxl and it's exactly perfectly fits. Recommended! Thank you for a good quality and fast delivery! Haven't tried on the the rain yet
Excellent! You look great! He weighs 5kl and I asked him for size L
Качество-супер! Нигде нитки не торчат, материал хороший. До Ростовской области шёл 11 дней
Quality fire! Came the stump of the month to Moscow. According to the reviews took on the French 15 kg XL, but it was possible to size more. Straight back to back in the chest, in the neck, too, is if you do not tighten. And we also grow, the paw to raise a little bit of tension, it was necessary to take a larger size. I hope the season is worn))
I liked the raincoat, on a Pitbull 25 kg ordered XXXL, fit well) Of the minuses only long delivery (2 months)
Better than expected! Good size for a 8month and 20kg border collie
Super quality and too pretty! Really happy with my purchase, it was a long time since I was looking for a little imper for my dog! I recommend this product without hesitation!
Fits my little dachshund PERFECTLY from head to tail!!!! So hard to find items that will fit her long shaped body and this was so perfect! Doesn’t drag on the ground either!!! Will definitely buy again in the future. Got a size xl
Size suitable for me, perrita, chosen following store size chart. My Bitch weighs 28 kilos. It's arrived in less than 10 days. I recommend the product and seller.
Good Goods, also with reflective elements
The raincoat fits my dog well. good quality clothes
Very good size. 3Xl for a 10 month and 20 kg border collie. Head a little small, but it would be too much to ask
Great, Juno won't get wet any more when it rains
Great jacket, as described. Good material and seems well made.
The coat is liked by dog worn and has a good fit. Fast delivery!
Great coat, looks exactly like in picture. Ordered XL, little bit small (short) for a 12kg puppy.
Cute. I have a 60lbs 6 month old German shepherd and would recommend a 5XL for a full grown male.
Size XL fits perfectly for my bitch (Standard 10 kilos Teckel). It has a nice color and a thick raincoat fabric. It looks good. I'll update the valuation when I try the raincoat in the rain. Received in 11 days.
Cool raincoat. On the Corgi half-year (8 kg) is a little too big while HL, but the growth is excellent
Good raincoat. Took for Vesta. A little slack on my movements. Burns from unaccustomed? Dresses over his head. Soft rubber bands on the back legs. The Hood closes the head completely. The quality of tailoring is good.
Good quality, but Pepper wasn’t very enthousiastic
is good
Nice
Bomb raincoat! Something and did not expect this quality) Thanks for the speed, quality and cost)))
Very quickly came a raincoat, the quality is excellent. Chose the size of the size grid, everything came up