SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Article that matches the picture
mon chien adore
I love it, perfect size for dog a little big
When she wants peace and just to bury her head in the fluffly bed and sleep she loves it. She is also, very reluctant to get out of it. Adult size version would be amazing
Great dog bed, very warm, very suitable for sofa, my dog loves it
Very satisfied with this dog bed.
The dog is very comfortable lying there, I recommend!
Absolutely great dog bed very soft and comfortable I have S and my dog is medium size it's perfect he loves it
I bought this from my old lady because she doesn't jump on the couch anymore. He loves it.
Nice bed for my pug. He loves it.
It also fits my Jack Russell and whippet at the same time, dogs seem happy with the bed, so good shopping for them.
This sofa cover/mat is so plush and beautiful that it's my dog's new favorite place! It is incredibly soft and warm-it will make a great blanket!
Très très moelleux, très très doux. Doggo semble déjà aimer ça.
Perfect, the buyer patiently answered my questions
The super fast delivery package arrived well
Litter for the dog is very soft, my dog likes it!
The dog likes it, now he can sit on the couch.
It came fast is just like the picture
I don't know what it'll look like, but it's a hit for Bob!
Which is fine! It's a big pet bed. Soft, comfortable, washable and at a reasonable price. Highly recommended!
Adorable bed, our puppy loves it so much! It's so cute when he's in it.
If you're undecided about this bed, don't look anymore. This bed is so soft and soft.
I love everything in these dog beds. Well done and easy to wash. I have 4 dogs
The bed is soft as I imagined it would be
Very satisfied with the quality of this bed.