SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corgi kaaoru is too small. Material like a real raincoat
Overalls came quickly, very good, I recommend
Overalls are good! Thank you! Delivery fast!
I liked everything, thank you
On the Corgi 4 months (6,5 kg) the suit is too big. Sleeves have to be bent, but this is already a feature of the breed). Buttons are holipenko hold, tear off easily. From the rain perfectly protects, but for active games we do not fit-the PAWS fly out)
Fast delivery and great product for rain, recommend salesman
Everything is super. Satisfied with the size. It is recommended to order here. Good Goods! Five points!
Excellent raincoat took XL. The weight of the sewing 6,7 kg. Ds-40, os-34, og-44, ot-42.
All is well!!!
A good suit, came quickly, weeks for 2, the buttons are durable! Dog type dachshund 9 kg size 2XL sat well.
Super quality, the dog came just right
23.08.21 - 09.09.21 Ukraine Dnepr Thank you!!!
size its ok
Excellent suit for dirt and slush. At og 41, Osh 26, back 28-30, weight 4,5 kg.,, size M came up back, you can say, but the size of my dog probably is probably
Bought on the puppy Corgi Cardigan 6 months (8 kg) size 2 XL while the puppy is normal, but if slightly grow up and fat, it will be small. In the groin area is open, more for boys. Our Madame took her clothes easy.
Very quickly received order. Kombesik cool, sewed neatly, very rustling, as they wrote in the reviews. but, I think, it's not scary. A little too big. I must have mismeasured something. I tried to pour water on it, does not get wet. Very well. I hope it will last a long time. Product and store recommend. Thank you.
All good but 2 months delivery in uk
York 3 kg. Super
Until it did not work to make the dog normally fit in it)) not used to clothes)) but apparently it will not get used to it)) a good raincoat, but not very much weight about 5 kg, in size m size on the net is the same as the dog size, But the thick neck does not give the top button to buckle))
I did not guess with the size and it turned out to be more than necessary, because of this constantly pumping and the dog comes on the sleeves. After the first party, the seam was sent out. We'll have to sew it up. Delivery to Moscow 3 weeks
Unfortunately, the dachshund did not fit. I took 2XL, write the circumference of the chest 58 and our dachshund 54, but it turned out in tension, hardly stretched. Here is a mesh of sizes for you. So with the size of the lottery!
While large, took with a margin for growth
I ordered Jack Russell for the dog (7 kg, neck-30, chest-44, length along the back-42). Very satisfied with the goods, everything came perfectly, rustling material, let's see how much it, of course, does not get wet.
On the Bichon came the jacket perfectly
Great suit. Quality, lines, sewing inserts. The dimensional grid fully corresponds. Took for Shi Tzu 7 months. Weight 6.3 kg 18 size. Shipping fast.