SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A little big for 10 kilos bitch. But very good stuff.
For a 2,5 kgs yorksire it is perfect, it is transpurable Shipping very fast
Mi Yorkshire pesa 5 kg y el tamaño L le queda muy bien.
Great, very good quality, it has two side pockets and one front with zipper, the perrita goes comfortable and safe, also serves as a walking backpack, it is lightweight and functional. I would definitely buy it again, the great store too, I hear my queries and size and color changes, solving them immediately and sending the product very fast, in less than a week I had him at home perfectly packed
Super fast delivery in just 8 days to ekb. A backpack of excellent quality, a Labrador puppy weighing 7 kg fit in size L (I think we will have it for 2 months), but if you can take it for growth and XL. Thank you, the store for the fast shipment, I recommend it to everyone!
se ve bien sólida y bonita tal cual imágenes. aún no la he probado pero creo que me irá bien para mi perrita mayor cuando ya no pueda caminar. curiosidades ,en el interior es desmontable y tiene una Correa interior para atar.
Object conforms to the description, good material, solid, pretty, practical pockets. Thank you
Snel geleverd, ziet er goed uit. Bestel nog een XL denk ik want hier groeit ze zo uit! Maar eerst deze uitproberen.
Рюкзак для летней прогулки с животным, достаточно тонкий, держит форму только дно. если у вас большая собака вероятнее всего она будет в нем не сидеть на попе, а стоять столбиком.
Peter's been in seven days. I ordered L for zvergpincher 6 kg, the size approached. The backpack is mesh, the bottom is full, waterproof. With the store did not communicate
Very cool quality backpack
Perfecta, un precio fantástico. Tamaño genial para un Carlino de 8kg viejito. Parece fuerte en las terminaciones y costuras. A falta de probar unos km con ella.
מוצר מעולה מתאים לכלב כמו בתמונה בדיוק
Excellent backpack for papion 2,5 kg, quality, convenient! The order came within a week and a half in St. Petersburg! Thank you!
Great backpack. Come quickly. On Chihuahua 2.5 kg took M. Freely sits and lies. Recommend
I liked the backpack. Taking into account the arrival of autumn, it is very relevant that sobaken does not get you dirty when traveling. Pockets 3 pieces, a lock at the waist, a dog lock inside the backpack. Took for Toya 30 cm on the back. The only thing that when the dog wants to lie down, you need to open the zipper on the side, so that Moska breathes for convenience.
Perfect. Fast delivery. I recommend this store.
It works very well, the material is not bad based on the price and the puppy comes in very well
Great bag. Good seams. Comfortable. Recommend. For 1.5 weeks the parcel came. Super
Came super fast, size S goes perfect for my poodle toy
I super love the material how cute everything is
Очень довольна. Точное описание. Собачке очень нравится.
отличный рюкзак для моего йорика 4,7 кг. размер L.. Носить удобно, а йорику нравится впереди: и мама рядом, и ему всë видно. Товар пришел быстро.
Great backpack. I order the second backpack. Fast Delivery
All as in the description, quality backpack, super-fast delivery. I will order more)