SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ok
Super good size for dog 20 kg and fast shipping. Perfect
Everything great
Size of small type adult female border collie - size XL is tight but OK. Fast shipping.
Nice lightweight dog jacket, I bought the size according to the measurements provided and it fits my dog with no problems. Hood is more decorative than anything as it doesn’t fit over his head but that’s not an issue. Haven’t tried it in the rain yet but fingers crossed it’ll keep him dry - it feels a similar material to a waterproof jacket I have so it should be! Reflective stripes are a nice touch as well, as the evenings are getting dark now.
Raincoat Super! Quality is good, dense plaschevka, and even on a fabric lining, the dog is not hot. It is fastened under the front legs with Velcro (which is very fast and convenient, but probably not very durable), and the back legs are rolled into the rubber band, at which it is is In size. My dog weight 35-40 kg: neck 55 cm, chest 85 cm, back 70 cm, bought the size XL (on the site indicated under the size of the neck 62, chest 68 68 On the neck we dressed well, on the chest fastened in the guise, but the movements do not constrain, along the length almost just, but the hood is quite small, it but the dog does not like closed ears. In general, I am very satisfied, and the dog (especially that quickly and easily dresses and removes). Thank you to the store for the fast delivery and quality of the goods! Perhaps I will order a bigger size.
Came super quickly, great quality, and finally something my Samoyed can fit in! I have ordered 3XL for 25 kg super fluffy dog. My recommendations!
Raincoat fire, the quality is excellent.
Very thin, not yet tested for rain
Perfect size and good product. And send mut fast.
It's the second I bought him in a month, he could have had a detail (gift)
Bien
Super nice jacket, fits perfectly on my 20 lb dog. A big reflective band on back on jacket, safety feature! Fast delivery too! Thank you!
Доставка в Смоленск меньше 2 недель. Дождевик отлично подошёл на собачку 12 кг., метис спаниеля, ОГ 62, длина спинки 50, ОШ 36. Моросящий дождь в течение 40 минут держит норм, собака сухая. Спасибо!.
According to the description
Good popona, but the fabric is thin, as if it were not to leak (I hope it does not happen). There was the same, but smaller size and thicker fabric. The truth in this drowned. Fast shipping.
Wonderful and looks super good
Very small in size but the item is very good
I love it.
muy bonito y muy buena calidad!
цвет и размер прислали , что и заказывала . ещё не одевала на песика)
Плащ пришёл достаточно быстро. Сам плащ хорошего качества и одевается очень удобно. Вот только оказался большеват. Надо было на размер меньше брать.
I get a size less than I asked for, but since my dog is doing just fine I keep it. Reach an economic agreement with the store