SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It has arrived very fast, good packing, works perfectly
It came super quickly-ordered November 11, took today. Everything works the way it was promised, the cat is delighted. I did not communicate with the store.
I loved it. Cats hang out chasing the light. Good product.
Works! My cats are running after. It works with USB cable where you need 4 AA batteries. Parcel arrived faster than expected (Belgium).! Thank you
Perfect condition
Works well, by cons I think it does not have enough choice of lazer, my cat is disinterested quickly
Nice Laser and the cat is happy it is better to plug it into usb because the batteries wear out very quickly
Amazing my cat loves it
가성비 괜찮습니다. 어린고양이는 잘놀고 큰애들은 시큰둥 하네요.
Works great. My cat is running now and Looking for laser even when it is off
The product deserves 100/10. Absolutely beautiful, my kittens are angels, without regret any, thank you to the one or the one who designed this wonder for cats.
The toy is not bad, but for work requires a lot of free space, there are different modes, but they are useless required if projected on the floor or free the wall. The cat at the beginning was a little interested, but then paid attention only to the work of the toy, there is constant noise. Delivery is fast, packed well.
Toy class! My cat is worn for a laser like a burning. At least now the energy will splash. 2 weeks delivery, earlier than planned. Powered by 4AA of finger batteries not included. You can from the network, the cable is included, but without an adapter. Several radii and two modes: slower and faster. We got a toy! Inside the mirror, which is mirrored by the laser, and the laser is spinning.
супер лазер, кошки довольны. всё, как в описании. стоит своих денег, и выглядит очень солидно. очень быстро пришёл, где-то через 2-3 недели после заказа
Came quickly in a stop, the quality is good
Swit toy
Shipping fast. Everything came whole. The cat liked it.
I arrive very soon, just like in the pictures
Bought for my cats and very rare cats not like laser. Here was very well received by all and when are agitated and ordering affection work time it got hold their attention. For me and my cats was great. They play and can work. Only a detail, if using pile it consumes too and they end up very fast. Recommend use the cable that comes with it or rechargeable batteries.
I've received it, Thanks. Hope it works properly because I didn't try it yet.
22.07 ordered, 16.08 received in Minsk. Very fast delivery, both my cats are very satisfied. I'm not sorry for a penny of the money paid. Sorry, I do not have enough space, but also so-cats run behind the point with pleasure. She, by the way, and in the afternoon you can see very well. A huge Plus: works both from batteries and from the network. There are different modes. Also-auto shut-off and auto wake-up. I recommend a toy and a store definitely!
Cool gadget. Children are happy, no less than a cat.
excellent! very comfortable and my cat loves it. thank you.
Laser movements are only circular. 2 speeds. During the game itself automatically changes the direction of movement in a circle and periodically becomes a small pause per second. In general, the toy is interesting, but expectations were overstated
very very fast delivery