SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In Kaliningrad ordered August 17, received September 4. delivery chose self-delivery, but did not really like this method, K. The chosen point of issue changes logistics and has to be adjusted to their schedule to receive the parcel. Shark chic, we really liked it with rats! Roomy (although I chose not the largest), soft, well-sewn, with a very steep pad for podstew. I have two adult rats, each already in the year, and if you want, both sit there quietly, in a tight, but not in resentment. Although one of the rats this House likes less, but I think it will get used to it. i recommend it!
Cool thing, the rats liked very much, jumped into it immediately) I advise. But it went longer than the specified period unfortunately
Very nice, excellent.
Ordered in Kaliningrad on November 18, received December 21. This is the second shark I order here. I want to note that it is chic, perfectly sewn, but my rodents constantly bite it at the seams and pull out the pillow from the inside. The house, although ordered a small size, quite roomy, two rats age 1 year 6 months. Holds. If rodents are larger, it is better to order a large shark. Until the blue, I had a gray shark, she really helped me out when I had to take one of my rats to the vet in the fall. The house protected my girl from wind and stress before an unknown environment. In ordinary life, I put the house on them during walks and control, so as not to gnaw. Gray shark to me after going to the vet. The clinic had to be sewn. By the way, it is washed, too, well. My rats love this house. Recommend! The thing is super!
Super soft and big bed for my Hooray! She's delighted, she's arrived in 2 weeks. Highly recommended
Well an xl for India pig
great product for its quality/price ratio
Pretty big. The cat can easily fit.
Акулка суперова,щурики її обожнюють.Дякую
Only opened and he in the photo pomyutny, and so a very good thing
Super Great top of good size not disappointed
It turned out to be a little more than I expected, but the house itself is excellent
Elegant house! Our pig spent the first two days bypassing the house, but when he stopped making a fool-immediately fell in love. The house in size is ideal for him, took the size 30*28*25.
It's pretty and pretty big, the only paste I put on it is the packing way, it ends up crushing it a lot and deforms
It's great. I recommend it!
Great! My rats love it
Оказался немного больше, чем я ожидала. Но мои крысы вырастут и будет как раз. Все целое, но очень мятое. Товар рекомендую.
Very cool!
I loved it.
Everything is fine soft, rats with pleasure there sleep
Not bad
This thing is great! My lil rats seem like they love it. They get all cuddled in and cross their little paws.
Already two such
The goods is very good. I came pretty quickly.